Refund policy
Changed Your Mind? No Problem!
If you’re not completely satisfied with your purchase, you can return it within 14 days of receiving your item. Please ensure that the product is unused, in its original packaging, and in resalable condition. You’ll need to cover the return shipping costs and arrange the return on your end.
Once we receive and inspect your return, we’ll process your refund to the original payment method. Please allow 15-30 days for the refund to be completed. If you used a voucher code, we’ll issue you a new one.
To request a return or exchange, simply get in touch via our contact form on the website or email us at wecare@houseofnoya.com. We’re here to help!
Faulty or Broken Item? We’ve Got You Covered
If your order arrives damaged or faulty, let us know right away by contacting wecare@houseofnoya.com.
We’ll arrange for the item to be returned and provide you with a prepaid return label. Once the item passes our Quality Control, we’ll issue a refund or send a replacement. Please allow 4-8 business days for the refund to reflect in your account.
Delivery Zones
We’re delighted to ship to a selection of 51 countries worldwide. You can choose your region during checkout. If we’re not shipping to your country yet, keep an eye on our website and follow us on social media for updates—we’re always expanding!
Countries we currently deliver to:
- United Arab Emirates
- Saudi Arabia
- Oman
- Bahrain
- Kuwait
- Qatar
- United Kingdom
- United States of America
- Netherlands
- Belgium
- Bulgaria
- Cyprus
- Denmark
- Germany
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Austria
- Poland
- Portugal
- Romania
- Slovenia
- Slovakia
- Czech Republic
- Sweden
- Switzerland
- Norway
- Bosnia and Herzegovina
- Iceland
- Liechtenstein
- Monaco
- Serbia
- Australia
- Brazil
- China
- Hong Kong
- Japan
- New Zealand
- South Africa
Due to international regulations on shipping certain goods, there may be restrictions for countries not listed. If you have any questions, feel free to reach out to us at wecare@houseofnoya.com, and we’ll be happy to assist.